RETURN & EXCHANGE POLICY
Your satisfaction is our first priority. If, for any reason you are not satisfied with your purchase, you may return or exchange unworn, unaltered items with tags attached (includes liners on swimsuits), as per guideline below. If you choose to use the convenient return SmartLabel (U.S. orders only) included with your order, the following amount will be deducted from your return or exchange: $7.95 for wigs, $8.95 for apparel.
WIG RETURNS & EXCHANGES: Returns: Within 30 Days*, wigs many be returned for refund, excluding shipping and processing fees. Within 31-60 days*, wigs may be returned for refund, minus $19 restock fee (per item) and shipping and processing fees. EXCHANGES: Within 60 days*, wigs may be exchanged and are shipped free of charge, excluding rush service charges.
APPAREL RETURNS & EXCHANGES: Returns: Within 30 Days*, apparel may be returned for refund, excluding shipping and processing fees. EXCHANGES: Within 45 days*, apparel may be exchanged and will be shipped free of charge, excluding rush service charges.
RESTRICTIONS All returns will be inspected. Those not in pristine condition will be discarded with no refund or exchange applied. Pristine items received after the time period guidelines and returned Final Sale items will be DONATED TO CHARITY on your behalf, with no refund or exchange applied. Discount/Special Offer items will have refunds adjusted accordingly. Clearance and Final Sale items cannot be returned or exchanged, including wig accessories, such as wig liners, foam heads and color rings. Buy 1 Get 1 Free items are exchange only.
PLEASE NOTE: Exchanges and refunds are normally processed within 3 business days of receipt. Check refund may take up to 21 days to process.