RETURNS & EXCHANGES

If you are not completely satisfied with your purchase, you may return it for an exchange or refund. All returns and exchanges must have tags still attached and be unworn and unaltered.

Wig Returns & Exchanges:
Items returned for refund after 30 days will be subject to a $19 restock fee for each item. Items returned after 30 days will be for exchange only. Items may be exchanged within 90 days Items may be returned for exchange within 90 days of the original ship date. Exchange orders are shipped free of charge (excluding the cost of rush service).

Apparel Returns and Exchanges:
Items may be returned for exchange or refund within 30 days of the original ship date. No returns accepted after 30 days. Exchanges are shipped free of charge (excluding the cost of rush service). We refund only the purchase price of the returned item; we do not refund shipping and processing.

CLEARANCE: All clearance items are for exchange only. Exchange orders are shipped free of charge (excluding the cost of rush service). WIGS: Items may be returned for exchange within 90 days of the original ship date. APPAREL: Items may be returned for exchange within 30 days of the original ship date.

NOTE: Refunds will be adjusted accordingly on any returned items that were purchased as part of a discount or special offer. Exchanges and refunds are normally processed within 3 business days of receipt. Check refunds may take up to 21 days to process. Please allow up to 4 weeks total turnaround time.

SmartLabel - Easy, Hassle-free Returns or Exchanges! Pay nothing up front. Use the prepaid label enclosed with your order and a return shipping fee of $7.95 will automatically be billed to your credit card or deducted from your refund check.