WIG EXCHANGES & RETURNS: Wigs may be exchanged or returned within 45 days*. Wigs exchanged will be shipped back to you free of charge, excluding rush service charges. Wigs returned within 30 days* will receive a refund, minus shipping and processing fees. Wigs returned within 31-45 days* will receive a refund, minus a $19 restocking fee (per item) and shipping and processing fees. If you choose to use the convenient easy-return label included in your package, $9.95 plus $1.00 per item will be deducted from your exchange or return. WIGSHOP® styles can be returned for exchange ONLY. APPAREL EXCHANGES & RETURNS: Apparel may be exchanged or returned within 45 days*. Exchanged item(s) will be shipped back to you free of charge, excluding rush service charges. Apparel returned within 30 days* will receive a full refund, excluding shipping/processing fees. Apparel returned within 31-45 days* will receive full refund, minus shipping/processing fees and a restocking fee of 20% of item(s) price. If you choose to use the convenient easy-return label included in your package, $10.95 plus $1.00 per item will be deducted from your exchange or return. RESTRICTIONS: All wig and apparel returns will be inspected. Those not in pristine condition or without original packaging (including hair nets, all tags, and inserts) WILL NOT be processed for an exchange or refund. Discount/Special Offer items will have refunds adjusted accordingly. Wig accessories, such as wig liners, foam heads and color rings cannot be exchanged or returned. All clearance Items may be returned for exchange or merchandise credit only within 45 days* (with hangtags attached). Clearance wigs returned within 31-45 days* will also incur a $19 restocking fee (per item). Merchandise credits are redeemable by phone only at 1-800-748-6910. Items returned after the specified time frames WILL NOT be processed for an exchange or refund. Please Note: Customers who don't accept delivery of their order will incur a $19 restocking fee. Exchanges and refunds are normally processed within 3 business days of receipt. Check refunds may take up to 21 days to process. Qualified refunds will be credited back to the original form of payment. Merchandise credits are redeemable by phone only at 1-800-748-6910. Please keep all shipping receipts and tracking information. *All time periods are calculated from original ship date. ITEMS LABELED AS "Select Brand" Select Brand Exchanges & Returns Select Brand items may be exchanged or returned within 21 days*. Select Brand items exchanged within the time frame outlined above will be shipped back to you free of charge, excluding rush service charges. All exchanges must be accompanied by an Exchange Authorization Number. Failure to supply the Exchange Authorization Number will incur a 20% restocking fee. To complete an exchange: Fill out the online Exchange Authorization Form. If the exchange request is accepted, you will be contacted via email with an Exchange Authorization Number. Write the provided Exchange Authorization Number on the OUTSIDE of your package and on the Merchandise Exchange/Return Form. Ship your exchange back to us. Restrictions: All exchanges and returns will be inspected. Those items not in pristine condition or without original packaging (including hair nets, all tags, and inserts) WILL NOT be processed for an exchange or refund. ALL clearance items may be returned within 21 days* for exchange or merchandise credit ONLY. Clearance items returned after 21 days* will also incur a 20% restocking fee per item. Merchandise credits are redeemable by phone only at 1-800-748-6910. Items shipped to Canada and internationally are FINAL SALE and CANNOT be exchanged or returned. Any returned items originally shipped to Canada or internationally WILL NOT be processed for an exchange or refund. Items returned after the specified time frames WILL NOT be processed for an exchange or refund. Discount/Special Offer items will have refunds adjusted accordingly. Please Note: Customers who don't accept delivery of their order will incur a $19 restocking fee. Exchanges and refunds are normally processed within 5 business days of receipt. Check refunds may take up to 21 days to process. Qualified refunds will be credited back to the original form of payment. Merchandise credits are redeemable by phone only at 1-800-748-6910. Please keep all shipping receipts and tracking information. *All time periods are calculated from original ship date.
Select Brand Exchanges & Returns Select Brand items may be exchanged or returned within 21 days*. Select Brand items exchanged within the time frame outlined above will be shipped back to you free of charge, excluding rush service charges. All exchanges must be accompanied by an Exchange Authorization Number. Failure to supply the Exchange Authorization Number will incur a 20% restocking fee. To complete an exchange: Fill out the online Exchange Authorization Form. If the exchange request is accepted, you will be contacted via email with an Exchange Authorization Number. Write the provided Exchange Authorization Number on the OUTSIDE of your package and on the Merchandise Exchange/Return Form. Ship your exchange back to us. Restrictions: All exchanges and returns will be inspected. Those items not in pristine condition or without original packaging (including hair nets, all tags, and inserts) WILL NOT be processed for an exchange or refund. ALL clearance items may be returned within 21 days* for exchange or merchandise credit ONLY. Clearance items returned after 21 days* will also incur a 20% restocking fee per item. Merchandise credits are redeemable by phone only at 1-800-748-6910. Items shipped to Canada and internationally are FINAL SALE and CANNOT be exchanged or returned. Any returned items originally shipped to Canada or internationally WILL NOT be processed for an exchange or refund. Items returned after the specified time frames WILL NOT be processed for an exchange or refund. Discount/Special Offer items will have refunds adjusted accordingly. Please Note: Customers who don't accept delivery of their order will incur a $19 restocking fee. Exchanges and refunds are normally processed within 5 business days of receipt. Check refunds may take up to 21 days to process. Qualified refunds will be credited back to the original form of payment. Merchandise credits are redeemable by phone only at 1-800-748-6910. Please keep all shipping receipts and tracking information. *All time periods are calculated from original ship date.